Monitoring - A fix has been implemented and we are monitoring the results.
May 11, 2026 - 12:36 UTC
Update - We are continuing to investigate this issue.
May 11, 2026 - 12:35 UTC
Investigating - We are currently investigating this issue.
May 11, 2026 - 12:09 UTC
Monitoring - We experienced a Kafka connection issue triggered due to an AWS outage, which impacted processing between approximately 5:30 PM and 11:00 PM IST. The necessary corrective actions have been taken to resolve the issue, and the pipelines are expected to resume normal ingestion.

We are currently moving the incident to a Monitoring state and are actively observing the system to ensure stability. A detailed RCA will be shared as soon as it is available.

May 09, 2026 - 18:48 UTC

About This Site

This is Hevo's service status page, where you can get updates on how our systems are doing. If there are interruptions to our service, we will post a note here.

As always, if you are experiencing any issues with Hevo, don't hesitate to get in touch with Hevo's support and we'll get back to you as soon as we can.

US Cluster Operational
90 days ago
100.0 % uptime
Today
UI Console Operational
90 days ago
100.0 % uptime
Today
Sources Operational
90 days ago
100.0 % uptime
Today
Destinations Operational
90 days ago
100.0 % uptime
Today
Data Pipelines Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Public API Operational
90 days ago
100.0 % uptime
Today
Alerts Operational
90 days ago
100.0 % uptime
Today
Team Management Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
Transformation Operational
90 days ago
100.0 % uptime
Today
AWS Marketplace Operational
90 days ago
100.0 % uptime
Today
Models Operational
90 days ago
100.0 % uptime
Today
Europe Cluster Operational
90 days ago
100.0 % uptime
Today
UI Console Operational
90 days ago
100.0 % uptime
Today
Sources Operational
90 days ago
100.0 % uptime
Today
Destinations Operational
90 days ago
100.0 % uptime
Today
Data Pipelines Operational
90 days ago
100.0 % uptime
Today
Public API Operational
90 days ago
100.0 % uptime
Today
Alerts Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Team Management Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
Transformation Operational
90 days ago
100.0 % uptime
Today
AWS Marketplace Operational
90 days ago
100.0 % uptime
Today
Models Operational
90 days ago
100.0 % uptime
Today
India Cluster Operational
90 days ago
100.0 % uptime
Today
Sources Operational
90 days ago
100.0 % uptime
Today
Data Pipelines Operational
90 days ago
100.0 % uptime
Today
UI Console Operational
90 days ago
100.0 % uptime
Today
Destinations Operational
90 days ago
100.0 % uptime
Today
Public API Operational
90 days ago
100.0 % uptime
Today
Alerts Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Team Management Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
Transformation Operational
90 days ago
100.0 % uptime
Today
AWS Marketplace Operational
90 days ago
100.0 % uptime
Today
Models Operational
90 days ago
100.0 % uptime
Today
Asia Cluster Operational
90 days ago
100.0 % uptime
Today
Sources Operational
90 days ago
100.0 % uptime
Today
Data Pipelines Operational
90 days ago
100.0 % uptime
Today
UI Console Operational
90 days ago
100.0 % uptime
Today
Destinations Operational
90 days ago
100.0 % uptime
Today
Public API Operational
90 days ago
100.0 % uptime
Today
Alerts Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Team Management Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
Transformation Operational
90 days ago
100.0 % uptime
Today
AWS Marketplace Operational
90 days ago
100.0 % uptime
Today
Models Operational
90 days ago
100.0 % uptime
Today
US2 Cluster Operational
90 days ago
100.0 % uptime
Today
Sources Operational
90 days ago
100.0 % uptime
Today
Data Pipelines Operational
90 days ago
100.0 % uptime
Today
UI Console Operational
90 days ago
100.0 % uptime
Today
Destinations Operational
90 days ago
100.0 % uptime
Today
Public API Operational
90 days ago
100.0 % uptime
Today
Alerts Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Team Management Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
Transformation Operational
90 days ago
100.0 % uptime
Today
AWS Marketplace Operational
90 days ago
100.0 % uptime
Today
Models Operational
90 days ago
100.0 % uptime
Today
AU Cluster Operational
90 days ago
100.0 % uptime
Today
Sources Operational
90 days ago
100.0 % uptime
Today
Data Pipelines Operational
90 days ago
100.0 % uptime
Today
UI Console Operational
90 days ago
100.0 % uptime
Today
Destinations Operational
90 days ago
100.0 % uptime
Today
Public API Operational
90 days ago
100.0 % uptime
Today
Alerts Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Team Management Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
Transformation Operational
90 days ago
100.0 % uptime
Today
AWS Marketplace Operational
90 days ago
100.0 % uptime
Today
Models Operational
90 days ago
100.0 % uptime
Today
US GCP Cluster Operational
90 days ago
100.0 % uptime
Today
Sources Operational
90 days ago
100.0 % uptime
Today
Data Pipelines Operational
90 days ago
100.0 % uptime
Today
UI console Operational
90 days ago
100.0 % uptime
Today
Destinations Operational
90 days ago
100.0 % uptime
Today
Public API Operational
90 days ago
100.0 % uptime
Today
Alerts Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Team Management Operational
90 days ago
100.0 % uptime
Today
Billing Operational
90 days ago
100.0 % uptime
Today
Transformation Operational
90 days ago
100.0 % uptime
Today
AWS Marketplace Operational
90 days ago
100.0 % uptime
Today
Models Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
May 13, 2026

No incidents reported today.

May 12, 2026

No incidents reported.

May 11, 2026

Unresolved incident: Degraded performance in Asia region.

May 10, 2026

No incidents reported.

May 9, 2026

Unresolved incident: Ingestion Lag Issue.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026
Completed - The scheduled maintenance has been completed.
May 6, 15:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 13:30 UTC
Scheduled - We would like to inform you about an upcoming MySQL version upgrade as part of our infrastructure improvements. We will be performing scheduled maintenance during this window.

Impact
During the maintenance window:
• Pipelines in the respective region may experience temporary delays in data ingestion and loading.
• Active user sessions may be interrupted, and users might be required to log in again.

Normal operations will resume immediately after the maintenance is completed.

Need Help?
If you're unable to access the platform or face any issues, please reach out to us at:
support-escalations@hevodata.com

Thank you for your understanding and continued support.

Best regards,
Team Hevo

Apr 27, 17:44 UTC
May 5, 2026
Completed - The scheduled maintenance has been completed.
May 5, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 06:30 UTC
Update - FRESH UPDATE:
We're starting with the scheduled maintenance of our internal database now, i.e., at 6:30 AM UTC or 2:30 AM EDT. Thank you for your trust and patience.

Impact
During the maintenance window:
• Pipelines in the respective region may experience temporary delays in data ingestion and loading.
• Active user sessions may be interrupted, and users might be required to log in again.

Normal operations will resume immediately after the maintenance is completed.

Need Help?
If you're unable to access the platform or face any issues, please reach out to us at:
support-escalations@hevodata.com

Best regards,
Team Hevo

May 5, 06:16 UTC
Update - IMPORTANT: Due to some technical issues, we’re experiencing a delay in the scheduled maintenance window and may need to postpone the activity by a few hours.

Apologies for any inconvenience caused. We’ll share the next update and schedule shortly; please stay tuned.

May 5, 02:29 UTC
Scheduled - We would like to inform you about an upcoming MySQL version upgrade as part of our infrastructure improvements. We will be performing scheduled maintenance during this window.

Impact
During the maintenance window:
• Pipelines in the respective region may experience temporary delays in data ingestion and loading.
• Active user sessions may be interrupted, and users might be required to log in again.

Normal operations will resume immediately after the maintenance is completed.

Need Help?
If you're unable to access the platform or face any issues, please reach out to us at:
support-escalations@hevodata.com

Thank you for your understanding and continued support.

Best regards,
Team Hevo

Apr 27, 17:41 UTC
May 4, 2026
Completed - The scheduled maintenance has been completed.
May 4, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 02:30 UTC
Scheduled - We would like to inform you about an upcoming MySQL version upgrade as part of our infrastructure improvements. We will be performing scheduled maintenance during this window.

Impact
During the maintenance window:
• Pipelines in the respective region may experience temporary delays in data ingestion and loading.
• Active user sessions may be interrupted, and users might be required to log in again.

Normal operations will resume immediately after the maintenance is completed.

Need Help?
If you're unable to access the platform or face any issues, please reach out to us at:
support-escalations@hevodata.com

Thank you for your understanding and continued support.

Best regards,
Team Hevo

Apr 27, 17:39 UTC
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026
Completed - The scheduled maintenance has been completed.
Apr 30, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 12:30 UTC
Scheduled - We would like to inform you about an upcoming MySQL version upgrade as part of our infrastructure improvements. We will be performing scheduled maintenance during this window.

Impact
During the maintenance window:
• Pipelines in the respective region may experience temporary delays in data ingestion and loading.
• Active user sessions may be interrupted, and users might be required to log in again.

Normal operations will resume immediately after the maintenance is completed.

Need Help?
If you're unable to access the platform or face any issues, please reach out to us at:
support-escalations@hevodata.com

Thank you for your understanding and continued support.

Best regards,
Team Hevo

Apr 27, 17:36 UTC
Completed - The scheduled maintenance has been completed.
Apr 30, 02:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 30, 00:30 UTC
Scheduled - We would like to inform you about an upcoming MySQL version upgrade as part of our infrastructure improvements. We will be performing scheduled maintenance during this window.

Impact
During the maintenance window:
• Pipelines in the respective region may experience temporary delays in data ingestion and loading.
• Active user sessions may be interrupted, and users might be required to log in again.

Normal operations will resume immediately after the maintenance is completed.

Need Help?
If you're unable to access the platform or face any issues, please reach out to us at:
support-escalations@hevodata.com

Thank you for your understanding and continued support.

Best regards,
Team Hevo

Apr 27, 17:34 UTC
Apr 29, 2026
Completed - The scheduled maintenance has been completed.
Apr 29, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 11:30 UTC
Scheduled - We would like to inform you about an upcoming MySQL version upgrade as part of our infrastructure improvements. We will be performing scheduled maintenance during this window.

Impact
During the maintenance window:
• Pipelines in the respective region may experience temporary delays in data ingestion and loading.
• Active user sessions may be interrupted, and users might be required to log in again.

Normal operations will resume immediately after the maintenance is completed.

Need Help?
If you're unable to access the platform or face any issues, please reach out to us at:
support-escalations@hevodata.com

Thank you for your understanding and continued support.

Best regards,
Team Hevo

Apr 27, 15:23 UTC