Experiencing DownGraded Performance for US Cluster

Incident Report for Hevo

Resolved

All impacted nodes in the US cluster are now functioning as expected. This incident will be marked as Resolved.
Posted Jul 22, 2025 - 12:32 UTC

Monitoring

Our team has been monitoring the nodes for the past 15 minutes, and we can confirm that the US cluster nodes are healthy and functioning as expected.
Posted Jul 22, 2025 - 12:30 UTC

Update

We have moved the US cluster to read-only mode. Data ingestion is impacted at the moment. Data already ingested would continue to be loaded into destinations. Our engineering team is actively looking into the issue and working to restore full performance as quickly as possible.
Posted Jul 22, 2025 - 11:00 UTC

Investigating

We are currently experiencing degraded performance for US Cluster. Our engineering team is actively looking into the issue and working to restore full performance as quickly as possible. Users may experience buffering when attempting to access the platform.
Posted Jul 22, 2025 - 10:22 UTC
This incident affected: US Cluster (UI Console, Data Pipelines, Public API).